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Customer Support International Voice Process Agent

salary 10,000 - 18,000 /month
company-logo
job companyPanacea Global Services Private Limited
job location Work from home
job experience6 - 24 months Experience in Customer Support / TeleCaller
5 Openings
work_from_home Work From Home
full_part_time Full Time/Part Time
contract Contract

Skills Required

Computer Knowledge
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 5 days working | Night Shift
star
Internet Connection, Laptop/Desktop, Aadhar Card
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Job Description

We are looking for a International Voice Process Agent to join our team at Panacea Global Services Private Limited. The role offers ₹ 10,000 - ₹ 18,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support International Voice Process Agent job

  1. What skills and experience do you need for this Customer Support International Voice Process Agent job?
    Ans : To apply for this Customer Support International Voice Process Agent job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-2 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹10,000-₹18,000 per month in this Customer Support International Voice Process Agent position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Voice Process Agent job follows a Night shift with timings from 09:00 AM - 06:00 PM.
  4. Can this job be done remotely?
    Ans : Yes, this job can be done remotely as it is a work from home job.
  5. How many vacancies are there for this Customer Support International Voice Process Agent job?
    Ans : There are 5 vacancies for this Customer Support International Voice Process Agent role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Voice Process Agent job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support International Voice Process Agent, you will work on skills like Computer Knowledge, International Calling, Query Resolution.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support International Voice Process Agent position is Bengali Colony, Jabalpur.
  9. Who is the right fit for this Customer Support International Voice Process Agent job?
    Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Support International Voice Process Agent job.
  10. What makes this Customer Support International Voice Process Agent job a good opportunity?
    Ans : This Customer Support International Voice Process Agent job is a good opportunity as it offers a salary between ₹10,000-₹18,000 per month. This is a Both job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, International Calling, Query Resolution

Shift

Night

Contract Job

Yes

Salary

₹ 10000 - ₹ 18000

Contact Person

Subhash Samal
Posted a day ago

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Job Hai > Jobs in Jabalpur > Customer Support / TeleCaller Jobs in Jabalpur > International Voice Process Agent