Customer Support International Voice Process Agent

25,000 - 32,000 /month

Eclerx

Airoli, Navi Mumbai

0 - 3 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

All Education levels

All genders

5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a International Voice Process Agent/US ANALYST to join our team at ECLERX. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25,000 TO ₹32,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is HSC+exp or Graduate Fresher and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift &2 week off
Need Good English Speaking
NAVI MUMBAI AIROLI/MUMBAI ALL AREAS/
call Hr 8830011092

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support International Voice Process Agent job

Can freshers or experienced candidates apply for this Customer Support International Voice Process Agent role?
Ans : Candidates who have All Education levels with 0-3 years of experience can apply for this Customer Support International Voice Process Agent role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support International Voice Process Agent job ranges between ₹25,000-₹32,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support International Voice Process Agent job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support International Voice Process Agent job is open for both male and female candidates.
What are the key responsibilities of this Customer Support International Voice Process Agent job?
Ans : As a Customer Support International Voice Process Agent, key responsibilities include skills like International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support International Voice Process Agent job is located in Airoli, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Query Resolution along with 0-3 years of experience is ideal for this Customer Support International Voice Process Agent job.
Why should you apply for this Customer Support International Voice Process Agent job?
Ans : This Customer Support International Voice Process Agent job offers a salary between ₹25,000-₹32,000 per month. This is a Full Time opportunity and has 99 openings available.