Customer Care Representative

25,000 - 33,000 /month

Coppergate Consultants Private Limited

Ghansoli, Navi Mumbai

0 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Customer Care Representative to join our team at HEXAWARE This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25,000 - ₹33,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

Conectar: salary: fresher 25000

Exp : 32000

Customer service executive/ need excellent communication fluent B2

Athina cm/orm : only experience: salary 33000 (email escalation process) excellent communication fluent B2

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

Can freshers or experienced candidates apply for this Customer Care Representative role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Care Representative role.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹33,000 per month in this Customer Care Representative position.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 25 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Representative, you will work on skills like International Calling, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Ghansoli, Mumbai.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like International Calling, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹25,000-₹33,000 per month. This is a Full Time job and has 25 openings.