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Customer Support International Non Voice Process

salary 35,000 - 70,000 /month
company-logo
job companyRs Recruitment Services
job location Andheri (East), Mumbai
job experience1 - 3 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Night Shift
star
Job Benefits: Cab

Job Description

Job Title: Chat Support Executive – Amazon Chat (US Process)

Location:- Sakinaka, Andheri East. [Complementary Cab Facility Available]

Timing:- 10 pm- 7 am (6 Days Working- Sundays Off)

Key Responsibilities:

· Handle 2–3 concurrent customer chats professionally and efficiently.

· Assist customers with order tracking, cancellations, returns, and refund queries.

· Navigate through multiple Amazon internal tools and databases to provide real-time solutions.

· Identify and escalate complex issues or potential fraud to the appropriate department.

· Maintain high CSAT (Customer Satisfaction) and NPS (Net Promoter Score) ratings.

· Ensure all interactions meet Amazon’s quality and compliance standards.

Required Qualifications & Skills:

· Education: Graduate or Undergraduate (HSC) with relevant experience.

· Experience: 1–3 years in International Chat Support or BPO (Experience in E-commerce is a huge plus).

· Typing Speed: Minimum 45–50 WPM with 95% accuracy.

· Communication: Exceptional written English (grammar, punctuation, and tone).

· Analytical Skills: Ability to multitask and problem-solve under pressure.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support International Non Voice Process job

  1. What skills and experience do you need for this Customer Support International Non Voice Process job?
    Ans : To apply for this Customer Support International Non Voice Process job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support International Non Voice Process job ranges between ₹35,000-₹70,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Non Voice Process job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
  5. How many vacancies are there for this Customer Support International Non Voice Process job?
    Ans : There are 5 vacancies for this Customer Support International Non Voice Process role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Non Voice Process job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support International Non Voice Process job?
    Ans : As a Customer Support International Non Voice Process, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support International Non Voice Process position is Andheri (East), Mumbai.
  9. Who is the right fit for this Customer Support International Non Voice Process job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Support International Non Voice Process job.
  10. What makes this Customer Support International Non Voice Process job a good opportunity?
    Ans : This Customer Support International Non Voice Process job is a good opportunity as it offers a salary between ₹35,000-₹70,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab

Skills Required

International Calling, Non-voice/Chat Process, Domestic Calling, Computer Knowledge, Query Resolution

Shift

Night

Contract Job

No

Salary

₹ 35000 - ₹ 70000

Contact Person

Rekha
Posted 9 hours ago
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