International Non Voice Process

20,000 - 35,000 /month

Proton Ag

Wagle Estate, Mumbai

0 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

All Education levels

All genders

6 days working | Night Shift

Job Benefits: Cab

Job Description

Job Opportunity: International Chat Support Executive

We are looking for dynamic and communication-oriented individuals to join our team as Chat Support Executives for a leading international e-commerce and food delivery platform. In this role, you will be the digital voice of the brand, assisting US-based customers with their real-time inquiries.

Position Overview

Role: Chat Support Executive (Non-Voice)
Location: Thane (Wagle Estate)
Shift: US Night Shift (9-hour rotational window between 8:00 PM – 8:00 AM)
Experience: Freshers and Experienced professionals are both welcome.

Key Responsibilities

Manage real-time chat interactions with US customers regarding order status, deliveries, and refunds.
Provide accurate, professional, and timely resolutions to ensure high customer satisfaction.
Navigate multiple tools and systems to track data and update customer records.
Maintain the brand's tone of voice while multitasking across several chat windows.

Candidate Profile

Education: Any Graduate or Undergraduate.
Communication: Excellent written English skills with a strong command of grammar and tone.
Technical Skills: Basic computer proficiency and a typing speed of 30 WPM+.
Availability: Comfortable working in a dedicated night shift environment.
Age Limit: Up to 38 years.

Compensation & Benefits

Freshers: ₹20,000 – ₹24,000 Monthly
Experienced: Up to ₹35,000 Monthly (based on previous experience and interview performance).
Transport: Two-way centralized transport facility provided.

Selection Process (ROI)

Human Resources Round
British Council English Assessment
Operations Interview
Live Chat Simulation Test

Are you ready to kickstart your career in international customer success?

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this International Non Voice Process job

Can freshers or experienced candidates apply for this International Non Voice Process role?
Ans : Candidates who have All Education levels with 0-5 years of experience can apply for this International Non Voice Process role.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹35,000 per month in this International Non Voice Process position.
What shift and timings does this job follow?
Ans : This International Non Voice Process job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Wagle Estate, Mumbai.
How many vacancies are there for this International Non Voice Process job?
Ans : There are 5 vacancies for this International Non Voice Process role.
Is this job open for all genders?
Ans : Yes, this International Non Voice Process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a International Non Voice Process, you will work on skills like International Calling, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this International Non Voice Process position is Wagle Estate, Mumbai.
Who is the right fit for this International Non Voice Process job?
Ans : A candidate having skills like International Calling, Non-voice/Chat Process with 0-5 years of experience is the right fit for this International Non Voice Process job.
What makes this International Non Voice Process job a good opportunity?
Ans : This International Non Voice Process job is a good opportunity as it offers a salary between ₹20,000-₹35,000 per month. This is a Full Time job and has 5 openings.