International Customer Support Executive

Job Title : Associate Customer Support (Voice)

Job Description:  

·         Respond to customer inquiries and provide technical support via email and chat in a timely and professional manner.

·         Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.

·         Research, diagnose, document, and resolve technical issues related to software and hardware problems.

·         Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.

·         Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.

·         Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.

·         Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.

·         Stay up to date with the latest technology trends and updates to provide accurate and effective technical support.

·         Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.

·         Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information

Basic Requirements: 

• Educational qualification – Plus two and above 

• Basic technical skills 

• Good communication Skills (Berlitz B2 Quality)

• Freshers and L1 tenures can apply

• Flexible to work under Rotational Shift - Mostly Night Shift

• Work Mode: Work on Site / Work from Office

Job Title : Associate Customer Support (Non-Voice)

       Job Description:

• The primary interface for our Business-to-Business customers.

• The associate will be responsible for timely and accurate support to our customers with a strong focus on high standards for the role.

• Contribute to a team environment while adhering to service-level agreements for email / Phone cases.

• Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers.

• Demonstrates effective, clear, and professional written and oral communication.

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.

Basic Requirements: 

• Educational qualification – Plus two and above 

• Basic technical skills 

• Good communication Skills (Berlitz B2 Quality)

• Freshers and L1 tenures can apply

• Flexible to work under Rotational Shift - Mostly Night Shift

• Work Mode: Work on Site / Work from Office

Minimum Skills Required:

• Basic user-level familiarity with Operating Systems (Windows)

• Knowledge and ability to navigate different internal browsers/tools

• Ability to perform all end-user services on the email system

• Comprehension - the ability to clearly understand the problem statement

• Composition - the ability to compose grammatically precise, concise, and apt sentences

• Written and verbal communication skills - the ability to communicate correctly and clearly with a ‘friendly ambiance’

• Good understanding of email etiquette

• Strong customer service focus - “Active email communication” skills with the ability to empathize with the customer and prioritize customer needs

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20500 - ₹28000 per month that depends on your interview. It's a Full Time job in Kochi.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., SUTHERLAND GLOBAL SERVICES LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 90 International Customer Support Executive at SUTHERLAND GLOBAL SERVICES LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Rotational Shift.