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International Customer Support Executive

salary 19,000 - 39,000 /month
company-logo
job companySmart Hr Services
job location Ghansoli, Navi Mumbai
job experience6 - 24 months Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Night Shift
star
Job Benefits: Insurance, PF, Medical Benefits
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Job Description

We are looking for a International Customer Support Executive to join our team at Smart Hr Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹19,000 - ₹39,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 6 months - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this International Customer Support Executive job

  1. What skills and experience do you need for this International Customer Support Executive job?
    Ans : To apply for this International Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-2 years of experience.
  2. What salary is offered for this International Customer Support Executive job?
    Ans : The salary for this International Customer Support Executive job ranges between ₹19,000-₹39,000 per month.
  3. What shift and timings does this job follow?
    Ans : This International Customer Support Executive job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
  5. How many vacancies are there for this International Customer Support Executive job?
    Ans : There are 25 vacancies for this International Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this International Customer Support Executive job is open for both male and female candidates.
  7. What does the role of International Customer Support Executive involve?
    Ans : As a International Customer Support Executive, your work will involve skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this International Customer Support Executive position is Ghansoli, Mumbai.
  9. Who is the right fit for this International Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-2 years of experience is the right fit for this International Customer Support Executive job.
  10. What makes this International Customer Support Executive job a good opportunity?
    Ans : This International Customer Support Executive job is a good opportunity as it offers a salary between ₹19,000-₹39,000 per month. This is a Full Time job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Insurance, PF, Medical Benefits

Skills Required

International Calling, Query Resolution, Computer Knowledge, customer support, Excellent verbal and written communication skills

Shift

Night

Contract Job

No

Salary

₹ 19000 - ₹ 39000

English Proficiency

Yes

Contact Person

Malti Mishra
Posted 9 hours ago

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Job Hai > Jobs in Navi Mumbai > Customer Support / TeleCaller Jobs in Navi Mumbai > International Customer Support Executive