International Customer Support Executive

Customer service, Customer Relations, Relationship management, Customer service management, International BPO, Voice Process

Role: VIP Consultant – VIP Shaadi

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission — making every customer feel heard, valued, and special.

For our VIP Shaadi members, we go the extra mile (and then some!). Whether it’s finding the perfect match or easing a concern, we’re the trusted support system when it matters most.

Your Mission as a VIP Consultant

If you live and breathe customer service, love solving problems, and take pride in creating delightful experiences — this is your calling.

As a VIP Consultant, you’ll work closely with our High Net-worth Individuals (HNI), ensuring their journey is seamless, personalised, and truly premium. Empathy, patience, and a touch of matchmaking intuition will be your superpowers.

What You’ll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale

• Understand each member’s preferences deeply and help identify their ideal match

• Call and connect with high-quality prospects on behalf of the member

• Set up mutually consented meetings between compatible matches

• Ensure timely renewals through continuous, proactive engagement

• Guide, counsel, and support members like a true partner in their search

• Maintain excellent service standards, timely resolutions, and accurate documentation

• Handle escalations with maturity, empathy, and solution-focused thinking

• Respect diverse traditions, preferences, and cultural nuances in every interaction

• Always go above and beyond to deliver the VIP promise

What You Bring to the Table

• 1+ year of experience in customer service, client servicing, or relationship management

• A natural passion for people, relationships, and creating memorable experiences

• Strong attention to detail and exceptional organisational skills

• High emotional intelligence, empathy, and active listening

• Infinite patience paired with persuasive and confident communication

• Fluency in English + any Indian language

• Self-motivation and a commitment to exceeding customer expectations

• Why Join UsWork with India’s leading matchmaking brand

• Be a part of meaningful, high-impact journeys for premium members

• Learn, grow, and thrive in a high-energy, customer-first culture

• Experience a role filled with real human stories, meaningful conversations, and the joy of creating connections

Why Join Us

• Work with India’s leading matchmaking brand

• Be a part of meaningful, high-impact journeys for premium members

• Learn, grow, and thrive in a high-energy, customer-first culture

• Experience a role filled with real human stories, meaningful conversations, and the joy of creating connections

If you believe great service is an experience, not a transaction, we’d love to hear from you.

Let’s help people find not just matches — but magic. ✨

Interested candidates can share their CV @prachi.b@peopleinteractive.in

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 1 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., People Group.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 15 International Customer Support Executive at People Group
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Night Shift.