Job Title: Customer Support
Experience: 6 months to 3 Years (International Process experience is compulsory)
Salary: ₹18,000 to ₹30,000 per month
Shift: US Shift
Timings: 7:30 PM to 4:30 AM (Night Shift)
Job Description:
We are looking for experienced and enthusiastic Customer Support with mandatory experience in International Customer Support. The ideal candidate will have excellent communication skills, the ability to resolve customer queries efficiently, and a customer-centric attitude.
Key Responsibilities:
Handle customer queries via calls, emails, or chat for international clients
Provide prompt and effective support to customers ensuring high levels of satisfaction
Troubleshoot issues and guide customers with appropriate solutions
Maintain accurate records of customer interactions
Follow standard processes and guidelines while dealing with customers
Collaborate with internal teams to resolve complex customer issues
Requirements:
6 months to 3 years of experience in International Customer Support
Excellent verbal and written English communication skills
Willingness to work in the US shift (7:30 PM to 4:30 AM)
Strong problem-solving skills and a customer-first approach
Ability to multitask and work in a fast-paced environment