International BPO Executive

Key Responsibilities

• Customer Interaction: Handle a high volume of inbound and outbound customer calls, emails, and/or chats in a professional, courteous, and timely manner.

• Issue Resolution: Identify customer needs, troubleshoot issues, and provide accurate, effective solutions to customer concerns. Escalate complex issues to a supervisor or relevant department when necessary.

• Information Management: Accurately document all customer interactions and details in the company's CRM (Customer Relationship Management) system.

• Product Knowledge: Maintain an in-depth understanding of the company's products, services, and policies to provide comprehensive and correct information to customers.

• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handling time, first-call resolution, and customer satisfaction ratings.

Qualifications & Skills

• Education: A high school diploma is often the minimum requirement, though a bachelor's degree is a plus.

• Experience: Previous experience in a customer service or BPO environment is preferred.

• Communication: Excellent verbal and written communication skills in English are mandatory. Proficiency in other languages is a significant advantage.

• Problem-Solving: Strong analytical and problem-solving skills to effectively address and resolve customer issues.

• Technical Proficiency: Basic computer skills and familiarity with CRM software, MS Office Suite, and other relevant tools are required.

• Soft Skills:

  • Empathy and Patience: The ability to handle customer complaints calmly and professionally, especially in high-pressure situations.

  • Adaptability: Willingness to work in a fast-paced, dynamic environment and adapt to changing schedules, including night or rotational shifts.

  • Teamwork: A collaborative mindset and the ability to work effectively with colleagues and other departments to ensure smooth operations.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this International BPO Executive job

1. What is the eligibility criteria to apply for this International BPO Executive job?
   Ans: The candidate should be Post Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹34000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this International BPO Executive job?
   Ans: This International BPO Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International BPO Executive job?
   Ans: No, there is no fee applicable for applying this International BPO Executive job and during the employment with the company, i.e., TIE-IN.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International BPO Executive role?
   Ans: There is an immediate opening of 50 International BPO Executive at TIE-IN
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International BPO Executive job?
   Ans: This International BPO Executive job has Night Shift.