International Customer Representative

20,000 - 40,000 /month

Envisage Global Solutions

Dahisar (East), Mumbai

1 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

12th Pass and above

Males Only

6 days working | Night Shift

Job Description

Profile : Customer Support Executive – Voice Process (Inbound)

Location: Dahisar (East)
Job Type: Full-Time
Salary: ₹20,000 – ₹40,000 per month
Qualification : Minimum HSC passed

Key Responsibilities

• Manage reservations and large event bookings across all restaurants
• Handle inbound calls professionally and respond to customer inquiries
• Resolve customer complaints regarding food, service, or bookings
• Provide accurate information about menus and group bookings
• Handle complaints via Google reviews, DMs, calls, and emails
• Prepare end-of-day reports
• Follow up on complex customer cases
• Meet KPIs and maintain service standards
• Record details of inquiries, complaints, and actions taken
• Coordinate and communicate effectively with restaurant managers

Eligibility Criteria

• Experience: 1–4+ years in Customer Service / Call Centre
• Qualification: HSC / Graduate
• Strong verbal & written communication skills
• Good grammar and professional phone etiquette
• Ability to multitask efficiently
• Calm and composed while handling difficult customers

Working Days & Timings

• Monday to Sunday (1 fixed week off between Monday–Thursday)
• Open availability required (Rotational roster & weekend availability mandatory)

Shift Windows:

3:00 AM – 1:00 PM

4:00 AM – 2:00 PM

8:00 AM – 6:00 PM (Female candidates preferred)

Note : Night shift allowance provided for male candidates (as per KM policy).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this International Customer Representative job

What skills and experience do you need for this International Customer Representative job?
Ans : To apply for this International Customer Representative job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹40,000 per month in this International Customer Representative position.
What shift and timings does this job follow?
Ans : This International Customer Representative job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dahisar (East), Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-5 years of experience can apply for this International Customer Representative job. Only male candidates can apply.
What work will you do in this role?
Ans : As a International Customer Representative, you will work on skills like Computer Knowledge, International Calling, Query Resolution.
Where is this job located?
Ans : This International Customer Representative job is located in Dahisar (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-5 years of experience is ideal for this International Customer Representative job.
Why should you apply for this International Customer Representative job?
Ans : This International Customer Representative job offers a salary between ₹20,000-₹40,000 per month. This is a Full Time opportunity and has 2 openings available.