International Customer Representative

20,000 - 22,000 /month

Eclerx

Airoli, Navi Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

All Education levels

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

We are looking for a International Customer Representative to join our team at ECLERX. The role offers ₹20,000 - ₹22,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this International Customer Representative job

What qualifications and experience are required for this International Customer Representative position?
Ans : Candidates should have All Education levels with 1-2 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this International Customer Representative job ranges between ₹20,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Customer Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many vacancies are there for this International Customer Representative job?
Ans : There are 99 vacancies for this International Customer Representative role.
Is this job open for all genders?
Ans : Yes, this International Customer Representative job is open for both male and female candidates.
What are the key responsibilities of this International Customer Representative job?
Ans : As a International Customer Representative, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Customer Representative position is Airoli, Mumbai.
Who is the right fit for this International Customer Representative job?
Ans : A candidate having skills like International Calling with 1-2 years of experience is the right fit for this International Customer Representative job.
What makes this International Customer Representative job a good opportunity?
Ans : This International Customer Representative job is a good opportunity as it offers a salary between ₹20,000-₹22,000 per month. This is a Full Time job and has 99 openings.