International BPO Executive

We are looking for a Customer Service Executive to join our team at Sutherland for the AT&T Process.
The role offers an in-hand salary of ₹18,000 – ₹25,000 and involves managing customer calls while delivering outstanding service in the International Telecom (AT&T) Process. Join us for a great work environment with strong opportunities for career growth!

Key Responsibilities:

• Manage incoming and outgoing AT&T customer calls professionally.

• Handle queries related to telecom services, billing, plans, connectivity, and general support.

• Respond to customer complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups accurately.

• Provide timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address complex concerns.

• Meet KPIs such as call handling time, customer satisfaction, and resolution rates.

Job Requirements:

• Minimum qualification: HSC (12th Pass mandatory).

• Experience Range: Freshers & Experienced candidates welcome.

• Ability to resolve customer complaints, provide correct information, and escalate issues when required.

• Must be open to a 5-day working week on Night Shift (International AT&T Calling).

• Good English communication skills required.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this International BPO Executive job

1. What is the eligibility criteria to apply for this International BPO Executive job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International BPO Executive job?
   Ans: This International BPO Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International BPO Executive job?
   Ans: No, there is no fee applicable for applying this International BPO Executive job and during the employment with the company, i.e., Sutherland Global Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International BPO Executive role?
   Ans: There is an immediate opening of 99 International BPO Executive at Sutherland Global Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International BPO Executive job?
   Ans: This International BPO Executive job has Rotational Shift.