Field Support Engineer – Job Description
Department: Customer Support
Location: Bangalore
Position Details
Work Locations: Ramamurthy Nagar, nagawara
Mandatory Requirement: Two-wheeler
Educational Qualification
Diploma in relevant field OR CCNA Certification
Job Responsibilities:
· Installation and configuration of new broadband connections
· Troubleshooting and resolving network & system-related issues
· Configuration of wireless routers
· Resolving IP address-related issues and device recovery
· Ensuring adherence to Service Level Agreements (SLAs)
· Maintaining service quality standards
· Providing on-field customer support and issue resolution
Required Skills:
· Strong networking knowledge
· Wireless connectivity troubleshooting
· Network analysis and diagnostics
· Good problem-solving skills
· Effective verbal and written communication
Language Requirements:
Kannada
English
Hindi