Field Executive

12,850 - 26,880 /month

Balaji Motors

Field job

Police Bazar, Shillong

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Field Executive to join our team at Balaji Motors. The role offers ₹ 12,850 - ₹ 26,880 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Field Executive job

What skills and experience do you need for this Field Executive job?
Ans : To apply for this Field Executive job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along.
What salary is offered for this Field Executive job?
Ans : The salary for this Field Executive job ranges between ₹12,500-₹26,500 per month.
What shift and timings does this job follow?
Ans : This Field Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Police Bazar, Shillong.
How many vacancies are there for this Field Executive job?
Ans : There are 50 vacancies for this Field Executive role.
Is this job open for all genders?
Ans : Yes, this Field Executive job is open for both male and female candidates.
What does the role of Field Executive involve?
Ans : As a Field Executive, your work will involve skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Field Executive position is Police Bazar, Shillong.
Who is the right fit for this Field Executive job?
Ans : A candidate having skills like Domestic Calling, Query Resolution, Non-voice/Chat Process is the right fit for this Field Executive job.
What makes this Field Executive job a good opportunity?
Ans : This Field Executive job is a good opportunity as it offers a salary between ₹12,500-₹26,500 per month. This is a Full Time job and has 50 openings.