Field Supervisor

14,850 - 26,850 /month

Balaji Motors

Field job

Mawshbuit, Shillong

Freshers in Customer Support / TeleCaller

99 Openings

Full Time

Contract

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Field Supervisor to join our team at Balaji Motors. The role offers ₹14850 - ₹26850 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Field Supervisor job

What skills and experience do you need for this Field Supervisor job?
Ans : To apply for this Field Supervisor job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along.
What is the salary and job type for this role?
Ans : The salary for this Field Supervisor job ranges between ₹14,500-₹26,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Field Supervisor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mawshbuit, Shillong.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Field Supervisor job is open for both male and female candidates.
What are the key responsibilities of this Field Supervisor job?
Ans : As a Field Supervisor, key responsibilities include skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Field Supervisor job is located in Mawshbuit, Shillong.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along is ideal for this Field Supervisor job.
Why should you apply for this Field Supervisor job?
Ans : This Field Supervisor job offers a salary between ₹14,500-₹26,500 per month. This is a Full Time opportunity and has 99 openings available.