Field Coordinator

8,500 - 11,500 /month

The Motor Club

Field job

Vip Nagar, Kolkata

1 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Automobile

Languages: Hindi, Bengali

12th Pass and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Medical Benefits

Bike, Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Field Coordinator to join our team at The Motor Club. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Automobile. The role offers ₹ 8,500 - ₹ 11,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Proper evidence collection from the spot location , police station or hospital .
Vehicle documents collection , Owner statement , driver , helper or other stakeholders statement collection .
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Field Coordinator job

What qualifications and experience are required for this Field Coordinator position?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Field Coordinator job ranges between ₹8,500-₹11,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Field Coordinator job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vip Nagar, Kolkata.
How many vacancies are there for this Field Coordinator job?
Ans : There is 1 vacancy for this Field Coordinator role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-2 years of experience are eligible to apply for this Field Coordinator role. Only male candidates are eligible.
What are the key responsibilities of this Field Coordinator job?
Ans : As a Field Coordinator, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Field Coordinator position is Vip Nagar, Kolkata.
Who is the right fit for this Field Coordinator job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-2 years of experience is the right fit for this Field Coordinator job.
What makes this Field Coordinator job a good opportunity?
Ans : This Field Coordinator job is a good opportunity as it offers a salary between ₹8,500-₹11,500 per month. This is a Full Time job and has 1 openings.