A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Lorax Financial Services Private Limited
Field job
Topsia, Kolkata
0 - 6+ years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Field Collection Executive to join our team at Lorax Financial Services Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹15,000 - ₹20,000 and opportunities for growth.
Key Responsibilities:
COLLECT EMI FROM CUSTOMER EVERY MONTH
REMIND CUSTOMERS ABOUT THE PENDING EMI'S
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Flexible shift.
