• Strong communication and interpersonal skills.
• Ability to build and maintain relationships with customers, hospitals, agents, and insurance companies.
• Knowledge of insurance claim procedures and documentation requirements.
• Document collection, verification, and record-keeping skills.
• Good follow-up and negotiation abilities.
• Customer service and problem-solving skills.
• Basic understanding of health insurance claims.
• Time management and route-planning skills for field visits.
• Attention to detail and accuracy in handling claim documents.
• Knowledge of compliance, confidentiality, and data privacy requirements.
• Ability to handle customer queries and resolve issues professionally.
• Valid driving license and willingness to travel extensively (if required).
Soft Skills
• Positive attitude and professional behavior.
• Reliability and accountability.
• Patience and empathy when dealing with claimants.
• Teamwork and coordination skills.
• Adaptability and ability to work under pressure.