Voice & Non-Voice Customer Support Executive

26,000 - 30,000 /month

Transcom

Vajarahalli, Bangalore

0 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Flexible Shift

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at TRANSCOM. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹26,000 - ₹30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹26,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vajarahalli, Bangalore.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in Vajarahalli, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹26,000-₹30,000 per month. This is a Full Time opportunity and has 10 openings available.