Voice & Non-Voice Customer Support Executive

Full job description

Location: Work From Anywhere (100% Remote)

Work Timing: 06:00 PM – 06:00 AM IST (US Business Hours)

Contract Role | Hourly Pay | Immediate Hiring

About Sygnext

Our mission is to empower individuals, organizations, and communities to reach their full potential through innovative approaches to work, life, and talent acquisition.

In today's globalized world where borders are becoming less of a limitation, Sygnext offers businesses the opportunity to access top talent without the constraints of geographical boundaries.

About the Role

We are hiring Remote Voice Support Specialists to provide world-class customer support for our US-based clients. This is a contract position ideal for professionals who are fluent in English, comfortable working night shifts, and capable of delivering high-quality support from home.

Compensation

• Voice Support: ₹160 per hour
  

Responsibilities

Voice Support Specialist

• Handle inbound and outbound customer calls professionally

• Provide clear, polite, and accurate information to customers

• Troubleshoot customer issues and document interactions

• Maintain high levels of communication quality and customer satisfaction

• Respond to customer emails quickly and accurately

• Resolve queries, escalate issues when necessary, and update internal systems

• Maintain SLAs for response time, accuracy, and ticket closures
  

Requirements

• Excellent English spoken and written communication skills

• 1 to 3 years of BPO / Customer Support experience is a strong advantage.

• Freshers with excellent English communication skills can also apply.

• Comfortable working the night shift during US business hours

• Must have your own:

• Laptop with Windows 11 or above

• 16 GB RAM

• Minimum i5 Processor or higher.

• Dual Monitor - Preferred

• High-speed wired internet connection LAN cable NO WIFI

• Quiet workspace for calls (Voice process)

• Ability to work independently and meet performance targets

• Strong customer orientation, empathy, and problem-solving skills
  

Why Work With Us?

• 100% Remote Work – work from anywhere in India

• Growth opportunities across multiple support functions

• Exposure to US-based clients and professional work environments.
  

• Application Question(s):

• Have your own windows 11 OS laptop with i5 or higher, 16 GB RAM, LAN cable internet and Dual Monitor.

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: Remote

• It is a Both Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.