Email & Chat Support Executive

Job Description - Partner / D2C / B2C OMT

We are looking for a detail-oriented and customer-focused OMT Executive to join our Order Management Team. This role is key in managing the end-to-end booking process for diagnostic services, ensuring a seamless experience for our partners, customers, and medical professionals. The ideal candidate will possess excellent communication skills, a strong understanding of medical documentation, and the ability to coordinate across multiple teams.

Key Responsibilities:

● Order Management: Handle and process diagnostic test orders placed by partners and direct customers with accuracy and efficiency.

● Customer Communication: Make timely outbound calls to customers to confirm order details and provide necessary information regarding their booking.

● Special Instructions: Clearly communicate special instructions to customers to ensure they are prepared for their tests.

● Prescription Interpretation: Read and interpret medical prescriptions to identify and schedule appropriate tests or services.

● TRF Registration: Accurately register Test Requisition Forms (TRFs) as part of the booking and documentation process.

● Client and Doctor Interaction: Communicate professionally with partnered clients and doctors to coordinate bookings and resolve any order-related queries.

● Escalation Handling: Address and resolve customer escalations related to order bookings in a prompt and empathetic manner.

● Cross-Department Coordination: Liaise with internal departments such as Logistics, Lab, and Customer Support to ensure bookings are completed on time and accurately.

Required Skills and Qualifications:

● Excellent verbal and written communication skills

● Ability to read and interpret prescriptions and medical documents

● Customer-first mindset with strong problem-solving abilities

● Organizational and time management skills

● Basic knowledge of diagnostic services and TRFs is preferred

● Experience with CRM or order management systems is a plus

● Prior experience in healthcare, diagnostics, or medical coordination is an advantage

What We Offer:

● Competitive salary + performance-based incentives.

● Structured training in healthcare services and sales techniques.

● Opportunity to grow within a fast-expanding diagnostics company.

● Supportive team and tools to succeed in a tech-driven sales environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., WORKNEXT INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 16 Email & Chat Support Executive at WORKNEXT INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Rotational Shift.