Email Chat Support Executive

7,000 - 10,000 /month

Woodrock Infotech Private Limited

Sector V - Salt Lake, Kolkata

0 - 1 years Experience in Customer Support / TeleCaller

99 Openings

Part Time

Skills Required

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Email Chat Support Executive to join our team Jobgenix. The role offers ₹7000 - ₹10000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience.

The candidate should know good english,basic computer skills and typing.

The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Part Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email Chat Support Executive job

Can freshers or experienced candidates apply for this Email Chat Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Email Chat Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email Chat Support Executive job ranges between ₹7,000-₹10,000 per month. This is a Part Time job.
What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this Email Chat Support Executive job?
Ans : There are 99 vacancies for this Email Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Email Chat Support Executive job?
Ans : As a Email Chat Support Executive, key responsibilities include skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Email Chat Support Executive position is Sector V - Salt Lake, Kolkata.
Who is the right fit for this Email Chat Support Executive job?
Ans : A candidate having skills like Non-voice/Chat Process with 0-1 years of experience is the right fit for this Email Chat Support Executive job.
What makes this Email Chat Support Executive job a good opportunity?
Ans : This Email Chat Support Executive job is a good opportunity as it offers a salary between ₹7,000-₹10,000 per month. This is a Part Time job and has 99 openings.