Email Chat Support Executive

Job Overview

We are looking for a proactive and results-driven Team Leader to manage and mentor a team handling US-based chat support. The ideal candidate should have strong leadership skills, excellent communication abilities, and experience in managing chat-based customer support operations.

Key Responsibilities

✅ Team Management: Lead, coach, and mentor a team of chat support agents to meet performance targets.

✅ Performance Monitoring: Track key metrics like response time, resolution rate, CSAT, and agent productivity.

✅ Quality Assurance: Ensure high-quality customer interactions by monitoring chats and providing feedback.

✅ Training & Development: Conduct regular training sessions to enhance team skills and efficiency.

✅ Escalation Handling: Address complex customer issues and escalate as necessary for resolution.

✅ Process Improvement: Identify areas for improvement in chat workflows and implement best practices.

✅ Reporting & Documentation: Prepare and present reports on team performance and key KPIs to management.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be Post Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., Flywings Enterprises.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 10 Email Chat Support Executive at Flywings Enterprises
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Night Shift.