Email & Chat Support Executive

20,000 - 27,000 /month

Acutementors India Private Limited

turbhe, Mumbai

1 - 4 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Job Title: Customer Support Executive – Email & Chat Process

Location: Juinagar, Navi Mumbai
Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our Email & Chat Support Process. The ideal candidate should have excellent written communication skills and prior experience in handling customer queries through email and chat channels.

Key Responsibilities

Handle customer queries through Email and Chat in a timely and professional manner.
Provide accurate information and effective resolutions to customer concerns.
Ensure high levels of customer satisfaction by maintaining quality standards.
Document customer interactions and update records in the CRM system.
Meet productivity, quality, and SLA targets.
Coordinate with internal teams to resolve customer issues efficiently.

Eligibility Criteria

Experience: Minimum 1 year of experience in Email & Chat Process (BPO/Customer Support).
Qualification: Graduate in any discipline.
Communication: Excellent written and verbal communication skills in English.
Strong typing speed and computer proficiency.
Ability to multitask and work in a fast-paced environment.
Willingness to work in rotational shifts.

Preferred Skills

Strong problem-solving and customer-handling skills.
Good interpersonal and analytical abilities.
Positive attitude with a customer-first approach.
Knowledge of CRM tools will be an added advantage.

Experience Required: Minimum 1 Year
Qualification: Graduate (Mandatory)
Communication Skills: Excellent English Communication (Written & Verbal)

Immediate Joiners Preferred.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Email & Chat Support Executive job

What skills and experience do you need for this Email & Chat Support Executive job?
Ans : To apply for this Email & Chat Support Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹27,000 per month in this Email & Chat Support Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in turbhe, Mumbai.
How many vacancies are there for this Email & Chat Support Executive job?
Ans : There are 20 vacancies for this Email & Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email & Chat Support Executive, you will work on skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Email & Chat Support Executive position is turbhe, Mumbai.
Who is the right fit for this Email & Chat Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Email & Chat Support Executive job.
What makes this Email & Chat Support Executive job a good opportunity?
Ans : This Email & Chat Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹27,000 per month. This is a Full Time job and has 20 openings.