Customer Support Email & Chat Process Executive

20,000 - 23,000 /month

Zaneta Services Private Limited

Pocharam, Hyderabad

1 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

Job Summary

Customer Care Executives are responsible for handling customer queries and concerns via email and chat for Axis Bank customers. They will provide accurate information, resolve issues efficiently, and ensure high levels of customer satisfaction. The role demands strong communication, problem-solving skills, and the ability to manage multiple interactions professionally.

Key Responsibilities

Handle customer queries via Email and Chat in a professional manner.
Research and provide accurate information to customers.
Make outbound calls when required (Semi-Voice Process).
Understand customer needs and provide appropriate solutions.
Resolve customer issues or escalate complex cases to the concerned team.
Process customer requests and transactions accurately.
Maintain service quality and meet productivity targets.
Follow company policies, procedures, and customer service guidelines.

Required Skills & Competencies

SVAR Score: 50 or above.
Good written and verbal communication skills in English and Hindi.
Basic computer knowledge and proficiency in MS Office.
Good understanding of professional Email and Chat etiquette.
Typing speed of 36 WPM with 95% accuracy.
Strong analytical, logical reasoning, and problem-solving skills.
Customer-focused attitude with strong attention to detail.
Ability to work in a fast-paced environment and manage multiple customer interactions.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Email & Chat Process Executive job

What skills and experience do you need for this Customer Support Email & Chat Process Executive job?
Ans : To apply for this Customer Support Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹20,000-₹23,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pocharam, Hyderabad.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Email & Chat Process Executive job?
Ans : As a Customer Support Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Email & Chat Process Executive job is located in Pocharam, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Customer Support Email & Chat Process Executive job.
Why should you apply for this Customer Support Email & Chat Process Executive job?
Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹20,000-₹23,000 per month. This is a Full Time opportunity and has 50 openings available.