Voice & Non-Voice Customer Support Executive

23,500 - 25,000 /month

Fortuco Resource Solutions Private Limited

Work from home

1 - 4 years Experience in Customer Support / TeleCaller

10 Openings

Work From Home

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

Languages: Malayalam

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Fortuco Resource Solutions Private Limited. The role offers ₹ 18,500 - ₹ 25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

Who is eligible to apply for this Voice & Non-Voice Customer Support Executive job at Fortuco Resource Solutions Private Limited?
Ans : Candidates should have a 12th Pass and above qualification and skills like Domestic Calling, International Calling for this Voice & Non-Voice Customer Support Executive job offered by Fortuco Resource Solutions Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹23,500-₹25,000 per month in this Voice & Non-Voice Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
Ans : There are 10 vacancies for this Voice & Non-Voice Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Voice & Non-Voice Customer Support Executive, you will work on skills like Domestic Calling, International Calling.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Customer Support Executive position is KPHB, Hyderabad.
Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling with 1-4 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹23,500-₹25,000 per month. This is a Full Time job and has 10 openings.