*Job Role:*
Email Support
*Location:* Hebbal
*Job Description & Responsibilities*
Core Tasks: Manage customer inquiries and issues via email and chat, ensuring accurate resolutions per standard procedures.
Performance: Troubleshoot problems, handle escalations, and meet metrics like AHT, CSAT, and FCR.
*Requirements & Eligibility*
*Education & Experience:*
12th pass/graduate with 6 months to 1 year of relevant email/chat support experience.
*Skills:*
Typing speed of 30–35 WPM (90%+ accuracy), strong English writing skills, and familiarity with ticketing tools. Additional regional language fluency is a plus.
*Work Arrangement:* Work-from-office in Hebbal, Bengaluru.
No cab facility provided.