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Customer Support Email & Chat Process Executive

salary 20,000 - 25,000 /month
company-logo
job companyTeleperformance
job location Hebbal, Bangalore
job experience6 - 12 months Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Tamil, Kannada
qualification
12th Pass and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Day Shift
star
Job Benefits: PF
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Job Description

We are looking for a Email & Chat Process Executive to join our team at TELEPERFORMANCE to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹ 20,000 - ₹ 25,000 and opportunities for growth.

Key Responsibilities:

  • Handle customer calls professionally and efficiently.
  • Address customer queries, resolve concerns and manage complaints.
  • Keep records of customer interactions and follow up when required.
  • Provide customers with accurate information to help resolve their issues.
  • Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift

.

Note: ONLY APPLY WHEN YOU HAVE EXPERIENCE IN CHAT PROCESS

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Email & Chat Process Executive job

  1. What are the eligibility criteria for this Customer Support Email & Chat Process Executive job?
    Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Query Resolution, Non-voice/Chat Process for this Customer Support Email & Chat Process Executive job offered by Teleperformance in Hebbal, Bangalore.
  2. What salary is offered for this Customer Support Email & Chat Process Executive job?
    Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹20,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Hebbal, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 50 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Email & Chat Process Executive involve?
    Ans : As a Customer Support Email & Chat Process Executive, your work will involve skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Email & Chat Process Executive job is located in Hebbal, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Customer Support Email & Chat Process Executive job.
  10. Why should you apply for this Customer Support Email & Chat Process Executive job?
    Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 50 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Non-voice/Chat Process, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 25000

Regional Languages

Tamil, Kannada

Contact Person

Shaik heera jan

Interview Address

, Hebbal, Bangalore
Posted 11 hours ago

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