Email & Chat Process Executive

27,000 - 35,000 /month

Sutherland

Airoli, Navi Mumbai

1 - 6 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Night Shift

Job Benefits: Insurance

Job Description

We are looking for a Email & Chat Process Executive to join our team at SUTHERLAND to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹ 27,000 - ₹ 35,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Email & Chat Process Executive job

What are the eligibility criteria for this Email & Chat Process Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-6 years of experience and skills like International Calling for this Email & Chat Process Executive job offered by Sutherland in Airoli, Mumbai.
What salary is offered for this Email & Chat Process Executive job?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹27,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Night shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There are 25 vacancies for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What does the role of Email & Chat Process Executive involve?
Ans : As a Email & Chat Process Executive, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is Airoli, Mumbai.
Who is the right fit for this Email & Chat Process Executive job?
Ans : A candidate having skills like International Calling with 1-6 years of experience is the right fit for this Email & Chat Process Executive job.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹27,000-₹35,000 per month. This is a Full Time job and has 25 openings.