Email & Chat Process Executive

20,000 - 37,000 /month

Shiv Shakti Traders

Malad (East), Mumbai

0 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Day Shift

Job Description

We are looking for a Email & Chat Process Executive to join our team at Shiv Shakti Traders. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 - ₹37,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Email & Chat Process Executive job

Can freshers or experienced candidates apply for this Email & Chat Process Executive role?
Ans : Candidates who have All Education levels with 0-7 years of experience can apply for this Email & Chat Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹20,000-₹37,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (East), Mumbai.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There is 1 vacancy for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is Malad (East), Mumbai.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹20,000-₹37,000 per month. This is a Full Time job and has 1 openings.