Customer Support Email & Chat Process Executive

20,000 - 35,000 /month

Sagar Solution

Airoli, Navi Mumbai

6+ months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Email & Chat Process Executive to join our team at Sagar Solution. The role offers ₹ 20,000 - ₹ 35,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Support Email & Chat Process Executive job

What are the eligibility criteria for this Customer Support Email & Chat Process Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-7 years of experience for this Customer Support Email & Chat Process Executive job offered by Sagar Solution in Airoli, Mumbai.
What salary is offered for this Customer Support Email & Chat Process Executive job?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹20,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many vacancies are there for this Customer Support Email & Chat Process Executive job?
Ans : There are 50 vacancies for this Customer Support Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Email & Chat Process Executive position is Airoli, Mumbai.
What makes this Customer Support Email & Chat Process Executive job a good opportunity?
Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹20,000-₹35,000 per month. This is a Full Time job and has 50 openings.