Email & Chat Process Executive

15,000 - 21,000 /Month

Kserve

Andheri (East), Mumbai

1 - 2 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Stock Market / Mutual Funds

12th Pass and above

Males Only

6 days working | Rotational Shift

Job Benefits: PF

PAN Card, Aadhar Card

Job Description

We are looking for a Email & Chat Process Executive to join our team at Kserve. The role offers ₹15000 - ₹21000 and involves managing customer calls, delivering outstanding customer service related to Stock Market / Mutual Funds. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Email & Chat Process Executive job

What is the eligibility criteria to apply for this Email & Chat Process Executive job?
Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹21000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., KSERVE.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Process Executive role?
Ans: There is an immediate opening of 5 Email & Chat Process Executive at KSERVE
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Process Executive job?
Ans: This Email & Chat Process Executive job has Rotational Shift.