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Customer Support Email & Chat Process Executive

salary 19,000 - 25,500 /month
company-logo
job companyHirenza Talent Solution
job location Panvel, Navi Mumbai
job experience1 - 3 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Healthcare
qualification
All Education levels
gender
All genders
jobShift
09:00 AM - 06:00 PM | 5 days working | Day Shift
star
Job Benefits: Cab, Insurance

Job Description

We are looking for a Email & Chat Process Executive to join our team at Hirenza Talent Solution. The role offers ₹ 19,000 - ₹ 25,500 and involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Email & Chat Process Executive job

  1. What qualifications and experience are required for this Customer Support Email & Chat Process Executive position?
    Ans : Candidates should have All Education levels with 1-3 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹19,000-₹25,500 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Panvel, Mumbai.
  5. How many vacancies are there for this Customer Support Email & Chat Process Executive job?
    Ans : There are 10 vacancies for this Customer Support Email & Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. What is the job location for this position?
    Ans : The job location for this Customer Support Email & Chat Process Executive position is Panvel, Mumbai.
  8. What makes this Customer Support Email & Chat Process Executive job a good opportunity?
    Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹19,000-₹25,500 per month. This is a Full Time job and has 10 openings.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab, Insurance

Shift

Day

Contract Job

No

Salary

₹ 19000 - ₹ 25500

Contact Person

Sankalp

Interview Address

Aga Nagar, Aga Nagar, Pune
Posted 10 hours ago
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