Email & Chat Process Executive

18,000 - 23,000 /month

Firstsource Solutions Limited

Malad (West), Mumbai

Freshers in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Email & Chat Process Executive to join our team at Firstsource Solutions Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18000 - ₹23000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email & Chat Process Executive job

What skills and experience do you need for this Email & Chat Process Executive job?
Ans : To apply for this Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along.
What salary is offered for this Email & Chat Process Executive job?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹18,000-₹23,000 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What does the role of Email & Chat Process Executive involve?
Ans : As a Email & Chat Process Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email & Chat Process Executive job is located in Malad (West), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along is ideal for this Email & Chat Process Executive job.
Why should you apply for this Email & Chat Process Executive job?
Ans : This Email & Chat Process Executive job offers a salary between ₹18,000-₹23,000 per month. This is a Full Time opportunity and has 99 openings available.