Key Responsibilities:
1. Handle customer queries through Chat, WhatsApp, Email, and other digital channels.
2. Assist customers with orders, payments, products, returns, refunds, and deliveries.
3. Resolve customer issues professionally and within the required turnaround time.
4. Provide accurate information about products and services.
5. Coordinate with internal teams for order and customer issue resolution.
6. Maintain proper records of customer interactions.
7. Ensure a high level of customer satisfaction.