Email And Chat Process Executive

16,000 - 19,000 /month

Radical Minds Technologies

Sector 6 HSR Layout, Bangalore

0 - 5 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Chat process to join our team at Radical Minds Technologies. The role offers ₹16,000 - ₹19,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Email And Chat Process Executive job

Can freshers or experienced candidates apply for this Email And Chat Process Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-5 years of experience can apply for this Email And Chat Process Executive role.
What salary is offered for this Email And Chat Process Executive job?
Ans : The salary for this Email And Chat Process Executive job ranges between ₹16,000-₹19,000 per month.
What shift and timings does this job follow?
Ans : This Email And Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 6 HSR Layout, Bangalore.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email And Chat Process Executive job is open for both male and female candidates.
What does the role of Email And Chat Process Executive involve?
Ans : As a Email And Chat Process Executive, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email And Chat Process Executive job is located in Sector 6 HSR Layout, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 0-5 years of experience is ideal for this Email And Chat Process Executive job.
Why should you apply for this Email And Chat Process Executive job?
Ans : This Email And Chat Process Executive job offers a salary between ₹16,000-₹19,000 per month. This is a Full Time opportunity and has 10 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Skills Required

Computer Knowledge, Excellent written communication in English and Hindi, Ability to handle customer queries over chat professionally, Basic typing speed and accuracy, Basic computer knowledge MS Office browsing typing