Customer Support Email And Chat Process Executive

Company Name: Potential Explorer Overseas Private Limited (NF Enterprises)
Job Location: CST, Mumbai – Ballard Estate, Fort
Job Type: Full-Time
Department: Recruitment / Overseas Client Coordination

Job Summary

We are looking for a well-organized and detail-oriented Email Process Executive with good written English communication skills to coordinate with overseas clients through email and WhatsApp. The candidate will be responsible for professional business communication, sharing candidate profiles, following up on recruitment requirements, and maintaining accurate records of client communications.

Key Responsibilities

· Communicate and coordinate with overseas clients through email and WhatsApp.

· Draft professional emails, business correspondence, and follow-up messages in good written English.

· Share candidate resumes, profiles, and relevant recruitment documents with clients.

· Follow up with clients regarding job requirements, candidate submissions, interview schedules, and feedback.

· Coordinate with the recruitment team to collect candidate details and ensure timely profile submission.

· Maintain email records, client communication logs, and recruitment trackers.

· Respond to client queries professionally and promptly.

· Prepare daily updates and reports on email communication and recruitment activities.

· Ensure accuracy, confidentiality, and proper documentation of client and candidate information.

Required Skills and Qualifications

· Good written English communication and email drafting skills.

· Basic knowledge of MS Office, particularly MS Word and Excel.

· Familiarity with email platforms and WhatsApp communication.

· Good typing speed, attention to detail, and organizational skills.

· Ability to communicate professionally with international clients.

· Willingness to learn recruitment coordination and overseas manpower processes.

Educational Qualification

· Minimum HSC (12th Pass); graduates preferred.

Experience

· Freshers may apply.

· Candidates with experience in email processes, back-office operations, customer support, recruitment coordination, or international client communication will be preferred.

Working Location

Potential Explorer Overseas Private Limited
Office No. 12, 2nd Floor, Sethi Mansion,
Kumtha Street, Ballard Estate, Fort,
CSMT, Mumbai – 400001.

Interview Details

· Days: Monday to Saturday

· Time: 11:00 AM to 3:00 PM

· Contact Person: Hiranya Bisoyi

· Contact Number: +91 89281 78133

· Email: resumenf6@gmail.com / resume@nfenterprises.in

· Website: https://www.nfenterprises.in

Interested candidates are requested to bring one set of their updated resume and attend a face-to-face interview at our Mumbai office.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.