Email And Chat Process Executive

12,000 - 15,000 /month

Impact Infotech Private Limited

Belapur, Navi Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Email And Chat Process Executive to join our team at IDBI. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email And Chat Process Executive job

Can freshers or experienced candidates apply for this Email And Chat Process Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Email And Chat Process Executive role.
What salary is offered for this Email And Chat Process Executive job?
Ans : The salary for this Email And Chat Process Executive job ranges between ₹12,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Email And Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Belapur, Mumbai.
How many vacancies are there for this Email And Chat Process Executive job?
Ans : There are 5 vacancies for this Email And Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email And Chat Process Executive job is open for both male and female candidates.
What does the role of Email And Chat Process Executive involve?
Ans : As a Email And Chat Process Executive, your work will involve skills like Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Email And Chat Process Executive position is Belapur, Mumbai.
Who is the right fit for this Email And Chat Process Executive job?
Ans : A candidate having skills like Domestic Calling, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Email And Chat Process Executive job.
What makes this Email And Chat Process Executive job a good opportunity?
Ans : This Email And Chat Process Executive job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Full Time job and has 5 openings.