Customer Support Education Counsellor

40,000 - 50,000 /month

Kenovate

Sarjapur Road, Bangalore

1 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Languages: Telugu, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Education Counsellor to join our team at Kenovate. The role offers ₹40000 - ₹50000 and involves managing customer calls, delivering outstanding customer service related to EdTech. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Education Counsellor job

Who is eligible to apply for this Customer Support Education Counsellor job at Kenovate?
Ans : Candidates should have a Graduate and above qualification for this Customer Support Education Counsellor job offered by Kenovate.
How much can you earn in this position?
Ans : You can earn between ₹40,000-₹50,000 per month in this Customer Support Education Counsellor position.
What shift and timings does this job follow?
Ans : This Customer Support Education Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sarjapur Road, Bangalore.
How many vacancies are there for this Customer Support Education Counsellor job?
Ans : There are 2 vacancies for this Customer Support Education Counsellor role.
Is this job open for all genders?
Ans : Yes, this Customer Support Education Counsellor job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Education Counsellor position is Sarjapur Road, Bangalore.
What makes this Customer Support Education Counsellor job a good opportunity?
Ans : This Customer Support Education Counsellor job is a good opportunity as it offers a salary between ₹40,000-₹50,000 per month. This is a Full Time job and has 2 openings.