Ecommerce Back Office Voice Process

23,000 - 26,000 /month

Victa Earlyjobs Technologies Private Limited

Marathahalli, Bangalore

1 - 6 years Experience in Customer Support / TeleCaller

54 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Description

Job Title: E-commerce Back Office Executive – Voice Process

Job Summary

We are looking for customer-focused professionals to join our E-commerce Voice Process team. The role involves handling customer interactions, resolving queries, maintaining service quality, and ensuring a seamless customer experience in a fast-paced e-commerce environment.

Key Responsibilities

Handle customer inquiries and provide timely resolutions through voice support.
Maintain accurate customer records and process-related documentation.
Ensure adherence to quality standards and company guidelines.
Deliver excellent customer service and enhance customer satisfaction.
Meet productivity and performance targets.

Required Skills

Experience in BPO Voice Process.
Strong communication skills in English and Hindi.
Good customer handling and problem-solving abilities.
Ability to clear VERSANT, SHL, Typing, and Voice Assessments.
Basic computer and data management skills.

Preferred Skills

Experience in Sales or Customer Service.
Strong interpersonal and communication abilities.

Eligibility Criteria

Qualification: Graduate (10+2+3).
Experience: Minimum 1 year in BPO Voice Process.
Age: 18–30 Years.
Languages: English and Hindi.

Selection Process

VERSANT Voice Assessment (VETI 4)
SHL Assessment Bundle – 54
Typing Test (30 WPM with 85% Accuracy)
English & Hindi Voice Assessment

Salary & Benefits

Freshers: ₹23,000 CTC per month.
Experienced (1+ Year): ₹26,500 CTC per month.
Career growth opportunities in the e-commerce industry.

Work Details

Location: Marathahalli (Smartworks), Bangalore.
Work Mode: Work from Office.
Working Days: 6 Days per Week.
Weekly Off: 1 Rotational Off.
Shift Timing: Any 9-hour shift between 8:00 AM and 9:00 PM.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Ecommerce Back Office Voice Process job

What skills and experience do you need for this Ecommerce Back Office Voice Process job?
Ans : To apply for this Ecommerce Back Office Voice Process job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-6 years of experience.
What salary is offered for this Ecommerce Back Office Voice Process job?
Ans : The salary for this Ecommerce Back Office Voice Process job ranges between ₹23,000-₹26,000 per month.
What shift and timings does this job follow?
Ans : This Ecommerce Back Office Voice Process job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Marathahalli, Bangalore.
How many vacancies are there for this Ecommerce Back Office Voice Process job?
Ans : There are 54 vacancies for this Ecommerce Back Office Voice Process role.
Is this job open for all genders?
Ans : Yes, this Ecommerce Back Office Voice Process job is open for both male and female candidates.
What does the role of Ecommerce Back Office Voice Process involve?
Ans : As a Ecommerce Back Office Voice Process, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Ecommerce Back Office Voice Process position is Marathahalli, Bangalore.
Who is the right fit for this Ecommerce Back Office Voice Process job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-6 years of experience is the right fit for this Ecommerce Back Office Voice Process job.
What makes this Ecommerce Back Office Voice Process job a good opportunity?
Ans : This Ecommerce Back Office Voice Process job is a good opportunity as it offers a salary between ₹23,000-₹26,000 per month. This is a Full Time job and has 54 openings.