International Voice Process Agent

International Voice Process

Job Title: Customer Support Executive – International Voice Process
Location: Bangalore
Shift: Rotational Night Shifts (US Shift)
Mode: Work From Office

Job Description:

We are hiring Customer Support Executives for the International Voice Process. The role involves handling inbound customer calls, resolving queries related to telecom services, billing, technical support, account management, and delivering excellent customer experience. customer support roles commonly focus on troubleshooting, customer issue resolution, and service assistance.

Roles & Responsibilities:

• Handle inbound customer calls from US-based customers

• Resolve customer queries related to billing, network, plans, devices, and technical issues

• Provide accurate information regarding products and services

• Troubleshoot basic telecom and connectivity issues

• Maintain quality customer interactions and ensure customer satisfaction

• Update customer records and document call details in the system

• Meet process KPIs like productivity, quality, and customer satisfaction

• Upsell/cross-sell products and services whenever applicable

Eligibility:

• Undergraduate / Graduate candidates can apply

• Minimum 6 months – 8 years of International Voice / BPO experience preferred

• Freshers with excellent communication skills may also apply

• Excellent spoken English and communication skills required

• Comfortable working in rotational night shifts

Required Skills:

• Strong communication and listening skills

• Customer handling and problem-solving ability

• Basic computer knowledge

• Ability to work in a fast-paced environment

• Good typing and multitasking skills

Salary & Benefits:

• Salary: ₹3 LPA – ₹6 LPA (Based on experience)

• Incentives & performance bonuses

• Cab facility available

• 5 Days Working

• Rotational week offs

• Career growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.