Customer Support Team Leader

ob Title: Team Leader – Customer Support (Logistics Industry)

About the Client

Our client is one of India's leading express logistics and supply chain organizations, with a strong nationwide presence and an extensive distribution network. The company specializes in time-sensitive logistics solutions across road, rail, and air transportation, serving businesses across multiple industries. Known for its customer-centric approach and operational excellence, it offers excellent career growth opportunities for professionals in the logistics sector.

Job Description

We are looking for an experienced Team Leader – Customer Support to lead and manage a customer support team, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities

• Lead and mentor the customer support team to achieve service excellence.

• Handle customer queries, escalations, and complaints in a timely manner.

• Monitor team performance and ensure adherence to service standards and SLAs.

• Coordinate with internal departments to resolve customer issues efficiently.

• Drive continuous process improvements to enhance customer experience.

Eligibility Criteria

• Experience: 3–7 years in Customer Support/Customer Service.

• Prior experience in the logistics, courier, transportation, express distribution, or supply chain industry is highly preferred.

• Team handling experience is mandatory.

• Strong communication, problem-solving, and leadership skills.

• Proficiency in MS Office and CRM/Customer Support tools is an advantage.

Job Details

• Location: Sakinaka, Mumbai

• CTC: ₹3.0 – ₹6.0 LPA

• Gender Preference: Female candidates

Why Join?

• Opportunity to work with one of India's fastest-growing logistics organizations.

• Stable work environment with strong career progression.

• Exposure to large-scale customer operations and leadership responsibilities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.