Customer Support Team Leader

25,000 - 50,000 /month

Tci Express

Sakinaka, Mumbai

4 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Logistics

Languages: Hindi, Marathi

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

ob Title: Team Leader – Customer Support (Logistics Industry)

About the Client

Our client is one of India's leading express logistics and supply chain organizations, with a strong nationwide presence and an extensive distribution network. The company specializes in time-sensitive logistics solutions across road, rail, and air transportation, serving businesses across multiple industries. Known for its customer-centric approach and operational excellence, it offers excellent career growth opportunities for professionals in the logistics sector.

Job Description

We are looking for an experienced Team Leader – Customer Support to lead and manage a customer support team, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities

Lead and mentor the customer support team to achieve service excellence.
Handle customer queries, escalations, and complaints in a timely manner.
Monitor team performance and ensure adherence to service standards and SLAs.
Coordinate with internal departments to resolve customer issues efficiently.
Drive continuous process improvements to enhance customer experience.

Eligibility Criteria

Experience: 3–7 years in Customer Support/Customer Service.
Prior experience in the logistics, courier, transportation, express distribution, or supply chain industry is highly preferred.
Team handling experience is mandatory.
Strong communication, problem-solving, and leadership skills.
Proficiency in MS Office and CRM/Customer Support tools is an advantage.

Job Details

Location: Sakinaka, Mumbai
CTC: ₹3.0 – ₹6.0 LPA
Gender Preference: Female candidates

Why Join?

Opportunity to work with one of India's fastest-growing logistics organizations.
Stable work environment with strong career progression.
Exposure to large-scale customer operations and leadership responsibilities.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.

More about this Customer Support Team Leader job

What skills and experience do you need for this Customer Support Team Leader job?
Ans : To apply for this Customer Support Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 4-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Team Leader job ranges between ₹25,000-₹50,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sakinaka, Mumbai.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There is 1 vacancy for this Customer Support Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 4-7 years of experience are eligible to apply for this Customer Support Team Leader role. Only female candidates are eligible.
What are the key responsibilities of this Customer Support Team Leader job?
Ans : As a Customer Support Team Leader, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Sakinaka, Mumbai.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 4-7 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹50,000 per month. This is a Full Time job and has 1 openings.