What are the eligibility criteria for this Customer Support Team Leader job?

Candidates should have a Graduate and above qualification with 1-3 years of experience for this Customer Support Team Leader job offered by Suro Bharati Sangeet Kalakendra in Serampore, Kolkata.

What salary is offered for this Customer Support Team Leader job?

The salary for this Customer Support Team Leader job ranges between ₹16,000-₹24,000 per month.

What shift and timings does this job follow?

This Customer Support Team Leader job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Serampore, Kolkata.

How many openings are available for this position?

There are 2 openings available for this position.

Is this job open for all genders?

Yes, this Customer Support Team Leader job is open for both male and female candidates.

Where is this job located?

This Customer Support Team Leader job is located in Serampore, Kolkata.

Why should you apply for this Customer Support Team Leader job?

This Customer Support Team Leader job offers a salary between ₹16,000-₹24,000 per month. This is a Full Time opportunity and has 2 openings available.

Customer Support Team Leader

16,000 - 24,000 /month

Suro Bharati Sangeet Kalakendra

Serampore, Kolkata

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Education

Languages: Hindi, Bengali

Graduate and above

All genders

6 days working | Day Shift

Job Description

Job Description: Customer Support Team Leader (TL)

Company: Suro Bharati Sangeet Kala Kendra
Location: Serampore, Hooghly, West Bengal
Employment Type: Full-Time (Work From Office)

Job Overview

We are looking for an experienced and responsible Customer Support Team Leader to manage the customer support team, monitor daily operations, ensure service quality, and maintain high levels of customer satisfaction.

Key Responsibilities

Lead, manage, and motivate the customer support team.
Monitor daily calling activities and team performance.
Handle customer escalations and resolve complex queries.
Ensure proper communication with customers.
Monitor call quality and provide feedback to team members.
Conduct regular team meetings and performance reviews.
Prepare daily, weekly, and monthly performance reports.
Train and guide new team members.
Achieve team targets and maintain service quality.
Coordinate with management to improve customer support operations.

Required Skills

Excellent communication skills in Bengali, Hindi, and English.
Strong leadership and team management abilities.
Good problem-solving and decision-making skills.
Knowledge of MS Excel and basic reporting.
Ability to handle customer complaints professionally.
Strong interpersonal and coordination skills.

Eligibility

Graduate in any discipline.
1–3 years of experience in customer support or team handling preferred.
Candidates with prior experience in a Team Leader role will be given preference.

Work Details

Working Days: Monday to Saturday
Working Hours: 10:30 AM – 7:00 PM
Work Location: Serampore, Hooghly

How to Apply

Interested candidates may share their updated CV through WhatsApp or contact the HR Department.

Contact: 9073609601
Email: hrsbskk@gmail.com

Suro Bharati Sangeet Kala Kendra

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Team Leader job

What are the eligibility criteria for this Customer Support Team Leader job?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience for this Customer Support Team Leader job offered by Suro Bharati Sangeet Kalakendra in Serampore, Kolkata.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹16,000-₹24,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Serampore, Kolkata.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Team Leader job is located in Serampore, Kolkata.
Why should you apply for this Customer Support Team Leader job?
Ans : This Customer Support Team Leader job offers a salary between ₹16,000-₹24,000 per month. This is a Full Time opportunity and has 2 openings available.