jobhai.com logoA Naukri Group company
loginLoginHire Local Staff/hire

Voice & Non-Voice Customer Support Executive

salary 25,000 - 28,000 /month
company-logo
job companyTrimates Technologies Private Limited
job location Rishra, Kolkata
job experience6 - 36 months Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution

Job Highlights

sales
Industry Type: BPO
sales
Languages: Bengali
qualification
Graduate and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
Register to check if you’re a match!navigation-arrow

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at TRIMATES TECHNOLOGIES PRIVATE LIMITED. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 25,000 - ₹ 28,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What qualifications and experience are required for this Voice & Non-Voice Customer Support Executive position?
    Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge, Query Resolution.
  2. What is the salary and job type for this role?
    Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹25,000-₹28,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Rishra, Kolkata.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Voice & Non-Voice Customer Support Executive job?
    Ans : As a Voice & Non-Voice Customer Support Executive, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Voice & Non-Voice Customer Support Executive job is located in Rishra, Kolkata.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-3 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
  10. Why should you apply for this Voice & Non-Voice Customer Support Executive job?
    Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹25,000-₹28,000 per month. This is a Full Time opportunity and has 5 openings available.
Read Moredown-arrow

Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 28000

Regional Languages

Bengali

Contact Person

Shilpa

Interview Address

402, 4th Floor Jagatpura
Posted a day ago

Other Popular Jobs in Kolkata

Other Popular Jobs

Trending Jobs

similar jobs

Apply to similar jobs

Customer Care Executive

arrow
₹ 35,000 - 40,000 per month
Arz Technology
Work from home
Skills: Non-voice/Chat Process, Domestic Calling, Query Resolution, Computer Knowledge
New
50 Openings
Get jobs matching your profile
From the list of relevant jobs near to you.
register-free-banner
Stay updated with your job applies
send-app-link
Apply on jobs on the go and recieve all your job application updates
Job Hai > Jobs in Kolkata > Customer Support / TeleCaller Jobs in Kolkata > Voice & Non-Voice Customer Support Executive