Customer Support Team Leader

We are looking for an experienced and motivated Customer Service Team Leader to join our team. The ideal candidate should have 3–5 years of experience in customer service, showing consistency and career stability, with at least 2 years in a Team Leader role. You will be responsible for leading a team of customer service executives, ensuring smooth operations, and maintaining high service standards.

Key responsibilities include team performance management, handling escalations, conducting regular coaching sessions, and ensuring customer satisfaction across multiple Lines of Business (LOBs). The candidate should possess excellent communication skills in English and local languages, along with strong interpersonal, coaching, and conflict-resolution abilities.

Hands-on experience with ticketing systems, report generation, and proficiency in MS Excel is a must. The role requires the ability to work under pressure, multitask, and drive performance in a fast-paced environment.

Salary: ₹35,000 per month
Working Days: 6 days a week
Location: Thane W

Contact: HR Aditya – 9987333314

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., Jobsphere Hr Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 2 Customer Support Team Leader at Jobsphere Hr Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Day Shift.