Customer Support Team Leader

25,000 - 30,000 /month

Fitlife Natural Private Limited

Work from home

2 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Work From Home

Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

Team Leader – Operations

Company: Jaagruk Bharat
Location: Hybrid
Salary: ₹25,000 per month

About the Role

Jaagruk Bharat is looking for a dynamic and result-oriented Team Leader – Operations to lead our Support and Sales teams. The ideal candidate should have prior BPO experience, strong leadership abilities, and a startup mindset to drive team performance, ensure operational excellence, and deliver an exceptional customer experience.

Key Responsibilities

Lead and manage the day-to-day operations of the Support and Sales teams.
Supervise inbound and outbound calling, lead management, and chat support processes.
Monitor individual and team performance to ensure productivity and target achievement.
Conduct regular coaching, feedback, and training sessions to improve team performance.
Ensure timely follow-ups with customers and effective resolution of customer queries.
Track operational KPIs and prepare daily, weekly, and monthly performance reports.
Maintain adherence to company processes, quality standards, and service-level agreements (SLAs).
Coordinate with cross-functional teams to ensure smooth operational workflows.
Identify process improvement opportunities and implement best practices to enhance efficiency.
Motivate the team to achieve business objectives while maintaining high customer satisfaction.

Eligibility Criteria

1–3 years of experience in BPO Operations with at least 1 year of team handling experience.
Experience in Customer Support, Sales Operations, or Contact Center processes.
Strong leadership, communication, and people management skills.
Good analytical and problem-solving abilities.
Proficiency in MS Excel and operational reporting.
Ability to work in a fast-paced, target-driven startup environment.
Must own a PC/Laptop with a stable internet connection for hybrid/remote work.

Pay: ₹25,000.00 per month

Benefits:

Leave encashment
Life insurance
Paid time off
Provident Fund

Work Location: Hybrid remote in Delhi, Delhi (Delhi)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Support Team Leader job

Who is eligible to apply for this Customer Support Team Leader job at Fitlife Natural Private Limited?
Ans : Candidates should have a Graduate and above qualification and skills like Non-voice/Chat Process for this Customer Support Team Leader job offered by Fitlife Natural Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹30,000 per month in this Customer Support Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 10 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Team Leader, you will work on skills like Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Wazirpur Industrial Area, Delhi.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Non-voice/Chat Process with 2-3 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 10 openings.