Customer Support Team Leader

40,000 - 45,000 /month

Ateam Tech Solutions Private Limited

Brigade Road, Bangalore

3 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Banking

All Education levels

All genders

6 days working | Day Shift

Job Description

We are looking for an experienced and motivated Customer Support Team Leader to lead our customer service operations and ensure exceptional customer experiences. The ideal candidate will have a strong background in customer support within the NBFC/BFSI sector and proven experience managing teams and driving performance.

Key Responsibilities

Team Leadership

Lead, mentor, and manage a team of Customer Support Executives.
Monitor team productivity, quality, and performance metrics.
Conduct regular coaching sessions and performance reviews.

Customer Service Management

Handle and resolve escalated customer concerns related to loans, repayments, account services, and KYC.
Ensure timely resolution of customer queries within defined service levels (SLAs).
Improve customer satisfaction and reduce repeat complaints.

Process & Compliance

Ensure adherence to company policies, RBI regulations, and internal compliance standards.
Maintain service quality standards and operational efficiency.
Prepare and analyze MIS reports and team performance dashboards.

Cross-Functional Coordination

Collaborate with Credit, Collections, Operations, and Technology teams to resolve customer issues efficiently.
Identify process improvement opportunities and implement best practices.

Eligibility Criteria

Experience

3–6 years of experience in Customer Support, preferably in NBFC, BFSI, Banking, or Financial Services.
Minimum 1–2 years of experience in a Team Leader or Supervisory role.

Skills Required

Strong leadership and team management abilities.
Excellent verbal and written communication skills.
Knowledge of loan products, customer service processes, and RBI guidelines.
Hands-on experience with CRM systems and MIS reporting.
Problem-solving and customer-centric mindset.

Why Join Us?

✨ Work with a fast-growing NBFC
✨ Lead a dynamic customer support team
✨ Excellent career growth opportunities
✨ Collaborative and professional work environment
✨ Opportunity to make a meaningful impact

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Customer Support Team Leader job

What are the eligibility criteria for this Customer Support Team Leader job?
Ans : Candidates should have All Education levels with 3-6 years of experience for this Customer Support Team Leader job offered by Ateam Tech Solutions Private Limited in Brigade Road, Bangalore.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹40,000-₹45,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Brigade Road, Bangalore.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 2 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Brigade Road, Bangalore.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹40,000-₹45,000 per month. This is a Full Time job and has 2 openings.