A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
45,000 - 50,000 /month
I Fix India
Indira Nagar, Bangalore
1 - 4 years Experience in Customer Support / TeleCaller
Full Time
Operations Manager – Roles & Responsibilities
Company: iFix India
Salary Range: Rs.45,000 – Rs.50,000/-
Job Summary
The Operations Manager is responsible for overseeing the day-to-day operations of iFix India, ensuring smooth functioning of service centres, repair operations, customer service, inventory The role focuses on improving operational efficiency, customer satisfaction, quality standards, and profitability.
Key Roles & Responsibilities
Manage the daily operations of all iFix India service centres.
Store Report /Regular Monitoring/ Tickets/ Logins with CCTV Access.
Monitor daily productivity, quality, and service performance.
Ensure high customer satisfaction by resolving escalated customer complaints promptly.
Ensure compliance with company policies, safety standards, and quality procedures.
Drive continuous process improvements to enhance productivity and customer experience.
Required Skills
· Strong leadership and people management
· Excellent communication and problem-solving skills
· Operations and process management
· Inventory and supply chain knowledge
· MIS reporting and data analysis
· Customer service excellence
· Decision-making under pressure
Ability to manage multiple branches and teams
