Customer Support Executive

11,000 - 17,000 /month

Yo Forex

Bow Bazar, Kolkata

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

All Education levels

All genders

6 days working | Night Shift

Job Benefits: PF

Job Description

Job Title: Customer Support Executive
Location: On-site Kolkata (Flexible)
Education: Min. Higher Secondary(12th Pass)
Age Limit: Maximum 28 years
Salary: ₹11,000 - ₹17,000
Experience Required: Both Freshers and Experienced candidates can apply

Role Overview :
The primary responsibility of this role is to act as the first point of contact for our clients. You will handle inquiries and maintain high levels of client satisfaction through multiple communication channels.

Key Responsibilities :

Omni-channel Communication: Engage with clients primarily through Live Chat and Email, ensuring response times meet company benchmarks.
Verbal Support: Conduct outbound/inbound calls when necessary to resolve complex queries or provide personalized walkthroughs.
Relationship Management: Maintain a professional, empathetic, and helpful tone to build long-term trust with our trading community.
Data Entry: Accurately log client interactions and feedback into our CRM to help improve our product offerings.

Eligibility Criteria :

Age Limit: Maximum 28 years
Experience: Both Freshers and Experienced candidates are encouraged to apply.
Language: Must be Fluent in English (both written and verbal).
Shift Flexibility: Ability to work in rotational shifts to support our 24/5 global market operations.

Educational Qualifications :

Required: Min. Higher Secondary(12th Pass)

Skills & Attributes :

Fast Learner: Exceptional ability to quickly grasp and master new software interfaces, advanced financial technologies, and evolving digital tools.
Patience: Calm under pressure, especially when dealing with high-stakes trading inquiries.
Multitasking: Capable of handling 2-3 chat windows simultaneously without compromising quality.
Problem Solver: A "can-do" attitude when faced with technical hurdles.

Why Join YoForex ?

Work at the forefront of the Algorithmic Trading industry.
Competitive salary with performance-based incentives.
Rapid career growth opportunities into Team Lead or Technical Analyst roles.
A vibrant, modern work culture in the heart of Kolkata.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹11,000-₹17,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bow Bazar, Kolkata.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Bow Bazar, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹11,000-₹17,000 per month. This is a Full Time opportunity and has 1 openings available.